Q1 Which of the following is NOT a type of non-verbal communication?

a) Gestures

b) Tone of voice

c) E-mail

d) Eye contact

Answer: c) E-mail

Explanation: E-mail is a form of written communication, which is verbal in nature, whereas gestures, tone of voice, and eye contact are examples of non-verbal communication.


Q2 Feedback in communication refers to:

a) The message sent by the receiver

b) The response of the receiver to the sender’s message

c) The medium used for communication

d) The noise that interferes with the message

Answer: b) The response of the receiver to the sender’s message

Explanation: Feedback is the reaction or response of the receiver to the sender’s message, which lets the sender know if the message was understood or needs clarification.


Q3 Which communication model involves a sender, a message, a channel, a receiver, and feedback?

a) Linear model

b) Transactional model

c) Interactive model

d) Osgood-Schramm model

Answer: c) Interactive model

Explanation: The interactive model includes elements like sender, message, channel, receiver, and feedback, making it a two-way process. Both the sender and receiver can exchange roles.


Q3 In the context of communication, “noise” refers to:

a) Loud sounds only

b) Unwanted disturbances

c) Only technical issues

d) Incorrect information

Answer: b) Unwanted disturbances

Explanation: In communication, “noise” refers to any kind of unwanted disturbances or interference that can disrupt the clarity or accuracy of the message being conveyed.


Q4 Which of the following is a form of asynchronous communication?

a) Face-to-face meetings

b) Telephone calls

c) Instant messaging

d) E-mail

Answer: d) E-mail

Explanation: Asynchronous communication means the sender and receiver do not need to be available at the same time to communicate. E-mails can be sent and read at different times, unlike real-time methods like calls or face-to-face meetings.


Q5 Kinesics studies which aspect of communication?

a) Touch

b) Eye movement and gaze

c) Body movement and gestures

d) Space and distance

Answer: c) Body movement and gestures

Explanation: Kinesics is the study of body movement, facial expressions, and gestures as a form of non-verbal communication.


Q6 The channel in a communication process refers to:

a) The language used

b) The feedback mechanism

c) The medium through which the message is sent

d) The coding and decoding of a message

Answer: c) The medium through which the message is sent

Explanation: The channel is the medium or tool used to transmit the message from the sender to the receiver. Examples include spoken words, written text, or digital messages.

Q7 Which term describes the use of specific signs or symbols to convey meaning?

a) Semiotics

b) Phonetics

c) Linguistics

d) Kinesics

Answer: a) Semiotics

Explanation: Semiotics is the study of signs and symbols and their use or interpretation in communication.


Q8 Intrapersonal communication refers to:

a) Communication between two people

b) Communication within a group

c) Communication with oneself

d) Communication across different cultures

Answer: c) Communication with oneself

Explanation: Intrapersonal communication is the process of forming and interpreting messages within one’s own mind. It involves self-talk or inner thought.


Q9 Which barrier to effective communication involves differences in understanding, interpretation, and meaning due to cultural backgrounds?

a) Physical barrier

b) Psychological barrier

c) Semantic barrier

d) Cultural barrier

Answer: d) Cultural barrier

Explanation: Cultural barriers arise from differences in norms, values, customs, and language across different cultures, which can lead to misinterpretations or misunderstandings in communication.